Last Updated: 8/2/2026
At Heaven, we strive to ensure our customers are completely satisfied with our services. This policy outlines the conditions under which refunds and cancellations are processed for subscriptions to the Heaven platform.
You may cancel your Octopus Seat or any other paid subscription at any time. If you cancel your subscription, you will continue to have access to the premium features through the end of your current billing period.
To cancel your subscription, please navigate to your Profile or Billing settings within the Heaven dashboard and select "Cancel Subscription", or contact our support team at sambhavdas@heavenplatforms.space.
We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with Heaven within the first 7 days of your initial purchase, you are eligible for a full refund.
Refunds will not be provided for partial months of service or for periods where the service was not used after the 7-day period has elapsed. Renewal payments are generally non-refundable unless there was a billing error on our end.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your financial institution.
In cases of service outages, prolonged technical issues caused by our platform, or other exceptional circumstances, Heaven may grant refunds or credits at our sole discretion.
If you have any questions or require assistance with a cancellation or refund request, please contact us at: