Privacy Policy

1. Introduction

Heaven ("we", "our", or "us") respects your privacy and is committed to protecting the personal data and proprietary trading information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Heaven grid intelligence platform.

2. Information We Collect

• Account Information: Name, email address, corporate entity details, and billing information.
• Trading & Asset Telemetry: If you utilize our Asset-Aware bidding, we ingest hardware telemetry (SoH, thermal load) regarding your physical BESS assets.
• Platform Usage Data: Logs regarding API requests, dashboard interactions, and optimizer scenario parameters.

3. How We Use Your Data

We use your data strictly to provide and improve the Heaven platform. Specifically:

• To execute algorithmic optimizations and generate capital allocation reports.
• To provide customer support and dedicated engineering assistance (for Enterprise tiers).
• To maintain system security, monitor API rate limits, and prevent unauthorized access.

We do not sell your proprietary trading strategies, asset telemetry, or optimization results to third parties.

4. Data Security

We implement enterprise-grade security measures to protect your data. API routes require JWT authentication tied to role-based access controls (RBAC). All data transmitted between your systems, our FastAPI backend, and our PostgreSQL data warehouse is encrypted in transit (TLS) and at rest.

5. Third-Party Integrations

The platform ingests public data from AEMO and weather providers. However, your private asset data is never transmitted to these external providers. We use secure, audited third-party infrastructure providers (e.g., Vercel, Supabase, Railway) to host our services.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our security team at privacy@heaven-grid.com.